When customer service really counts

When does customer service really count? How about when a consumer has lost everything in a disaster? How about when emotions are running high?  Yes, that’s when service is important and that’s something you want to look at when you go out for New Jersey home insurance quotes.

New Jersey has not been immune to disaster. Nature is capricious and has shown itself to be non-discriminatory when it comes to sending bad weather to the northeast. It seems that recent years have been some of the hardest as far as storm damage is concerned and that’s when you want a carrier who is attuned to service and who keeps the policy-owner’s feelings in mind.

When you suffer a catastrophic loss of any kind—fire, hurricane, flood—it is a highly emotional time in your life. You aren’t thinking clearly. In fact, all you can think about is getting help to put your life back in order. You may even be concerned with getting a roof over your head and getting some food and clothing.  It’s survival mode and a good carrier knows that and has trained its agents to be helpful and understanding during these difficult times.

Your carrier needs to be able to help you get your immediately living needs taken care of. If you are to be reimbursed for shelter and food and clothing, there needs to be a quick and easy way to handle that, a way that keeps your needs in mind.  You may not have access to a computer, for example, or to consistent cell service.  Emergency measures need to be taken.

  1. An emotional loss and a financial loss can make you fear ruin. An agent needs to respond quickly. You need to reach him or her fast and they need to know how to answer your questions quickly.
  2. Their attitude should be one of putting your mind at ease, easing those normal fears that crop up in a catastrophic loss. Interpersonal skills are so important at this time.
  3. Your claim filing process has to be fast and it has to be easy.
  4. Reimbursement has to be quickly done so you can begin to regain your footing When  you have suffered a big loss it is vital to get some “normalcy” back into your life.

It’s important to check your paperwork in advance of any loss so that you understand exactly what your coverage is.